Warranty

We generally offers a 12-month warranty on all products. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

Warranty Claims:

ALL Claims need to be sent to us via email. To prevent unnecessary claim delays, we ask that the following is included in the initial claim email:

Order Number
Manual with missing parts indicated (if applicable)
Images/Video clearly showing fault (if applicable)
Images/Video clearly showing goods in the original packaging (if applicable)
Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.
Please do not ask customers to dispose of items before contacting us. We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us.

Faulty or Damaged in Transit Products:

Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity). Also, provide a brief explanation of the fault and what the customer would prefer in the way of compensation or replacement parts/product.
We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund, or replace the product.

Returns and Refund Procedure:

Refund will be back at the original way. Paid by PayPal- refund back to PayPal; paid by credit, refund back to credit. In all cases, please email us and we will advise if the product needs to be returned.

NOTE: We cannot refund to a different PayPal account or Credit card.

Change of Mind:

We do not accept change of mind for health, safety, or health/safety baby-related products because we have a legal duty of the Health and Safety of the customers using our products and we are not allowed to be selling products that have been opened/handled/used, etc.