Shipping Guide
Our warehouses are located around the world.
For domestic orders in Australia, orders are generally shipped from our distribution center in Australia, the next working day after full payment is received.
We are working with three major couriers (AustraliaPost, FastWay and Toll) to provide the most efficient delivery service at the most reasonable price.
How long do I need to wait for my order?
The estimated delivery time frames are:
|
State |
Time |
|
VIC |
5-10 Business Days |
|
NSW, SA, ACT, QLD |
5-15 Business Days |
|
WA, TAS, NT |
5-20 Business Days |
For international orders, please allow 2 - 4 weeks shipping time.
Please refer to product description for shipping duration.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, the arrangement will be made in advance to ensure your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.